1) Background & Objective

Thesis Eduventures Pvt. Ltd. invites proposals for the design and development of a SIM-based auto-dialer system with integrated web and mobile applications.

The system should allow telecallers to receive assigned contact data from a central web portal, and automatically place calls via SIM-based dialing through a dedicated mobile application.

The project aims to streamline outbound calling operations, automate attendance tracking, feedback collection, and integrate real-time reporting for supervisors.

2) Project Overview

The platform will consist of:

1. Admin & Manager Web Application:Used for uploading call data, assigning leads to telecallers, tracking progress, monitoring feedback, and analyzing performance.

2. Telecaller Mobile Application:Used by telecallers to receive leads, automatically dial calls through SIM, record feedback, and log attendance.

Both applications should be synchronized in real-time.

3) Scope of Work

A. Web Application Features (Admin / Manager Panel)

1. User Management

   • Admin login with role-based access (Admin, Manager, Telecaller).

   • Add/edit telecaller profiles with mobile app access credentials.

2. Lead Management

   • Upload leads via Excel/CSV (Name, Number, Remark, City, etc.).

   • Assign data batch-wise to specific telecallers.

   • Track real-time calling status (Pending, Connected, Not Reachable, etc.).

3. Call & Feedback Tracking

   • View live feedback submissions after each call.

   • Call history reports (per telecaller/date/time/status/remarks).

   • Lead-wise and telecaller-wise summary reports.

4. Attendance & Performance Dashboard

   • Auto-attendance based on telecaller login and active calling duration.

   • Daily working hour calculation.

   • Graphical analytics: total calls, success ratio, average handling time.

5. Notifications & Reminders

   • System alerts for incomplete calling batches.

   • Push notifications for new lead assignments.

6. Reports & Export

   • Export attendance, performance, and call feedback in Excel/PDF.

   • Date-wise and telecaller-wise filtering.

B. Mobile Application Features (Telecaller App)

1. User Login

   • Secure login via phone number and password.

   • Profile sync with assigned data from the web panel.

2. Auto Data Sync

   • Automatically fetch assigned leads when connected to internet.

   • Show upcoming numbers to be called.

3. Auto Dialer

   • Start Call Session → App auto-dials next number from assigned list using SIM calling.

   • After each call ends, display a Feedback Form automatically.

4. Feedback Form (Post-Call)

   • Fields: Call Outcome (Connected / Not Interested / Callback / Follow-up), Remarks, Next Follow-Up Date (if any).

   • Submit feedback → automatically trigger next call.

5. Attendance Tracking

   • Attendance marked automatically when telecaller starts the calling session.

   • Active working time logged based on total calling duration.

6. Default Dialer Integration

   • App acts as the default calling app for SIM.

   • During a call, caller details (name, remarks, previous notes) visible on the calling screen.

7. Offline Support

   • Store lead data offline.

   • Sync feedback and call logs automatically once connected.

8. Reports

   • Daily call count, feedback summary, attendance view.

   • Filter by date, batch, or status.

4) Technical Requirements

• Platform Architecture:Cloud-hosted backend with RESTful API integration.Real-time synchronization between web and mobile via APIs.

• Recommended Stack:

  • Backend: Node.js (NestJS) / Django REST Framework

  • Database: PostgreSQL / MySQL

  • Web Frontend: React / Next.js

  • Mobile: Flutter (Android focus; iOS optional)

  • Deployment: Docker / AWS / DigitalOcean

  • Notifications: Firebase Cloud Messaging (FCM)

  • Security: JWT-based authentication, SSL/TLS encryption.

• Integration Requirements:

  • Must use SIM-based native dialer (not VoIP).

  • App should function even with intermittent internet connectivity.

  • All call activity synced to backend once online.

5) Non-Functional Requirements

6) Deliverables

1. System Requirements Specification (SRS)

2. Database & API Design Documentation

3. Fully developed Web Admin Panel

4. Fully functional Android Application (APK + Play Store-ready build)

5. Synchronization API layer

6. Attendance & Report generation module

7. Testing & Quality Report

8. Deployment scripts & server setup guide

9. Admin/Telecaller user manual

10. Source code, credentials, and handover documentation

7) Payment Terms

• Total Project Value: ₹50,000 (Rupees Fifty Thousand only)

• Payment Mode: One-time payment after successful project completion, testing, and delivery.

• Ownership: All source code, designs, and documentation become the property of Thesis Eduventures Pvt. Ltd. after payment.

8) Evaluation Criteria

Shortlisted bidders may be invited for a demonstration or technical discussion.

9) Eligibility

• Companies, startups, or student teams with prior mobile app development experience.

• Experience in telecalling, CRM, or dialer apps preferred.

• Teams must include at least one Android developer and one backend developer.

• Student teams should provide a faculty recommendation (optional).

10) Ownership & Confidentiality

All intellectual property, codebase, and data developed under this project shall be owned by Thesis Eduventures Pvt. Ltd. upon completion.The vendor shall maintain confidentiality of all project-related data and credentials.

11) Contact Information

Email: corporate@ethesis.in

Phone/WhatsApp: 6205606611, 8083681114